Associate Director of Digital Delivery

Description

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.     

When a child or young person is diagnosed with cancer, their whole world (and their family’s) can feel like it’s falling apart. Their anxieties are deep. Their education, mental health and social lives suffer. Their futures feel very uncertain. They need tailored support, and they need to know that their voices and unique needs are being heard and understood.  

We’re there to make sure that happens.    

We believe children and young people with cancer are more than their diagnosis. And we’ll stop at nothing to make sure they have the right support and the same opportunities as everyone else. We know what a better future could look like for children and young people with cancer. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter.

And we need the right leaders on our team to help us get there. People like you.  

About the Role

Reporting to the Director of Digital, Data and Technology, we’re looking for an innovative Associate Director of Digital Delivery to shape and drive the future of digital excellence within our Digital, Data & Technology Directorate.

This pivotal position will oversee a newly formed Digital Delivery Function, bringing together Service Operations, Digital Products, and a brand-new Digital Transformation Projects team. You'll lead this dynamic function to ensure seamless delivery, consistent ways of working, and impactful digital transformation across the organisation.

With a background in IT Service Management, Project Management, or Product Management, you’ll apply your expertise to develop robust processes for service delivery, product innovation, and project transition to iterative development methods. While primarily strategic, up to 30% of your time will involve hands-on management of projects and engaging directly with key stakeholders.

As we embark on an ambitious three-year digital transformation programme, you’ll work closely with the Programme Manager, taking shared responsibility for delivering critical projects that drive real change.

What You’ll Do

• Lead the implementation of the new digital delivery unit, ensuring effective ways of working across service operations, digital products, and digital projects.
• Collaborate with the Director DDaT and the Associate Director Data & Technology to implement a new operating model, ensuring successful adoption and effective IT Governance.
• Design, develop and recruit a high performing digital projects function to support the digital transformation programme.
• Lead service operations to greater ITSM maturity, improving service delivery through continuous improvement activities, measuring, and communicating progress.
• Lead on the development and implementation of a digital product management methodology that can be implemented into the organisation.
• Successfully lead multi-disciplinary project teams to co-design and implement solutions for change that engender a positive, results-focused working environment, and address any doubts and uncertainty surrounding change.
• Ensure that user needs, and user feedback are central to all activity and that these are fully incorporated into all continuous improvement initiatives.
• Foster a culture of innovation, transparency and accountability that reduces silos, enables collaboration, and can respond to ever changing user needs. 
• Facilitate the creation of project workstreams and project teams, ensuring efficient allocation of resources and expertise.
• Develop a demand management framework to facilitate project prioritisation and a resource allocation and scheduling model to enable effective planning.
• Develop a toolkit of methodologies, tools and templates to support successful delivery.

What you’ll bring

• Proven experience leading project management, product management, or service operations in IT/Digital teams
• Skilled in building high-performing teams and implementing operating models that drive success.
• Expertise in agile delivery methods (e.g., Scrum, Kanban, Lean) and tailoring frameworks to achieve business outcomes and meet user needs.
• Strong communicator with the ability to engage executive stakeholders, support prioritisation, and foster meaningful collaboration across disciplines.
• Solid knowledge of project/programme management methodologies (e.g., PRINCE2, MSP) and ITSM frameworks (ITIL 4 preferred).
• Commitment to anti-oppressive practices, with an understanding of the barriers faced by marginalised communities.

Closing date for all applications is Sunday 26 January 2025 at 23:55.

For a confidential discussion about the role, please do contact and we will be delighted to speak with you:

Email: YLVSCDelivery@gatenbysanderson.com Or call Katherine O’Donnell (Senior Researcher) on 07570 654500 or Sarah Luxford (Partner) on 07812 150386

Should you have any queries about the application process, please contact Toria Lorman-Connolly on 0113 205 6062 or via Toria.Lorman-Connolly@gatenbysanderson.com

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